Humblefax

Professional Services • United Stateshumblefax.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

55/100

+7.3 vs. last month4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#268of 517

Top 52% · Mid Pack

#1 (best)#517 (worst)

#266Peer

#267Peer

#268This company

#269Peer

#270Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 12% negative

86%

positive

Positive86%
Neutral2%
Negative12%

Sentiment Balance

Covering September 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

22.5%

Pricing

13.9%

Customer Support

13.9%

Product Quality

12.7%

Loyalty

7.8%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 25.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

94.0%

4★

3.0%

3★

1.3%

2★

0.5%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.2% of reviews in the last three months were positive, compared with 97.5% in the three months before that.

Unlock full insights