Based on public reviews and response behavior.
67 reviews over 509 days (about 4 per month). Busiest month: 40% of reviews. Languages: en 100%.
Cosmetics & Fragrance average: score 63.8, rating 4.27 stars, reply rate 36.1%, over 461 ranked companies · benchmark 23 Oct 2026
Score
63.2
Industry average 63.8
0.6 below average
Rating
4.82
Industry average 4.27
0.55 above average
Reply rate
—
Industry average 36.1%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 10% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 67 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 461 ranked companies in Cosmetics & Fragrance (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.197). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 36 mentions with a sentiment score of 91.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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