Based on public reviews and response behavior.
Among fully-analyzed Cosmetics & Fragrance companies
69% of reviews positive, 30% negative
Covering June 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 64% negative and 0% neutral.
Showing 998 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Communication, making up 3.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,000 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 89.1% in the three months before that.
