Based on public reviews and response behavior.
Among fully-analyzed Flight & Hotel Booking companies
86% of reviews positive, 13% negative
Covering December 2023 — 106 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.
Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2023.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 90.9% of reviews in the last three months were positive, compared with 84.2% in the three months before that.
