Based on public reviews and response behavior.
1,000 reviews over 1,400 days (about 22 per month). Busiest month: 73% of reviews — one month dominates this sample. Languages: en 90%, unknown 8%, fr 1%.
Beauty & Wellness average: score 63.5, rating 4.22 stars, reply rate 38.7%, over 2,426 ranked companies · benchmark 10 Oct 2026
Score
74.3
Industry average 63.5
10.8 above average
Rating
4.46
Industry average 4.22
0.24 above average
Reply rate
—
Industry average 38.7%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 19% negative
Covering January 2023 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,426 ranked companies in Beauty & Wellness (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 74.3 places the company in the top quarter of about 2,400 ranked Beauty & Wellness companies (75th percentile: 74). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 478 mentions with a sentiment score of 84.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
