Saatva Mattress

Home & Livingsaatvamattress.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

70/100

+15.4 vs. last month4.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#43of 675

Top 6% · Top Tier

#1 (best)#675 (worst)

#41Peer

#42Peer

#43This company

#44Peer

#45Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 14% negative

86%

positive

Positive86%
Neutral0%
Negative14%

Sentiment Balance

Covering December 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.3%

Loyalty

15.6%

Product Quality

15.0%

Delivery Shipping

14.1%

Problem Resolution

7.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 14.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

85.5%

4★

1.5%

3★

1.7%

2★

2.0%

1★

9.3%

Based on 600 analyzed reviews. Sentiment is slipping: 73.1% of reviews in the last three months were positive, compared with 92.7% in the three months before that.

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