Customereye

R&W Rope

Construction & Industrial • United Statesrwrope.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+28.7 vs. last month4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#222of 404
Top 55% · Mid Pack
#1 (best)#404 (worst)
#220Peer
#221Peer
#222This company
#223Peer
#224Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 16% negative

81%
positive
  • Positive81%
  • Neutral3%
  • Negative16%

Sentiment Balance

Covering March 2022 — 16 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 13% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.8%
Delivery Shipping
20.4%
Response Speed
15.6%
Customer Support
14.0%
Loyalty
10.1%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 24.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.5%
4
4.7%
3
1.7%
2
1.0%
1
2.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.6% of reviews in the last three months were positive, compared with 92.0% in the three months before that.

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