Customereye

Rug Doctor

Home Services • United Statesrugdoctor.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

35/100
+30.0 vs. last month3.04 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#91of 92
Top 99% · Bottom Tier
#1 (best)#92 (worst)
#88Peer
#89Peer
#90Peer
#91This company
#92Peer

Overall Customer Sentiment

Below Average

47% of reviews positive, 53% negative

47%
positive
  • Positive47%
  • Neutral1%
  • Negative53%

Sentiment Balance

Covering November 2024 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 70% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
21.0%
Onboarding
16.0%
Product Quality
13.3%
Pricing
10.9%
Problem Resolution
10.9%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 21.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH84/100
84/100
signal score
  • •Built from a negative-review share of 55.3% across this company's analyzed reviews.
  • •7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating
5★
33.5%
4★
11.5%
3★
11.7%
2★
12.0%
1★
31.3%

Based on 600 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 29.4% in the three months before that.

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