Customereye

RugDoctor UK Ltd

Home & Living • USrugdoctor.co.uk

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

35/100
+30.0 vs. last month3.07 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#643of 675
Top 95% · Bottom Tier
#1 (best)#675 (worst)
#641Peer
#642Peer
#643This company
#644Peer
#645Peer

Overall Customer Sentiment

Below Average

47% of reviews positive, 52% negative

47%
positive
  • Positive47%
  • Neutral1%
  • Negative52%

Sentiment Balance

Covering November 2024 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 70% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
21.6%
Onboarding
16.2%
Product Quality
13.1%
Problem Resolution
11.3%
Pricing
11.0%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 21.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100
85/100
signal score
  • •Built from a negative-review share of 55.7% across this company's analyzed reviews.
  • •7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating
5★
34.3%
4★
11.2%
3★
12.2%
2★
12.0%
1★
30.3%

Based on 600 analyzed reviews. Sentiment is slipping: 22.2% of reviews in the last three months were positive, compared with 28.6% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis