Customereye

Ruff and Tumble

Pet Products & Supplies • United Kingdomruffandtumbledogcoats.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 86 days (about 71 per month). Busiest month: 40% of reviews. Languages: en 100%.

Overall Score

58/100
Short observation window (86 days)
−2.1 vs. last month4.88 ★ average rating · 200 reviews
58/100 from 200 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,072 ranked companies · benchmark 23 Oct 2026

Score

57.8

Industry average 65.1

7.3 below average

Rating

4.88

Industry average 4.37

0.51 above average

Reply rate

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Industry average 37.3%

not measured

Competitive Performance Rank

Among ranked Pet Products & Supplies companies

#751of 1072 ranked in Pet Products & Supplies
Top 70% · Mid Packup 12 from last month
#1 (best)#1072 (worst)
#749Peer
#750Peer
#751This company
#752Peer
#753Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral2%
  • Negative8%

Sentiment Balance

Covering September 2026 — 35 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Delivery Shipping
Hidden
Response Speed
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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