Customereye

FurLife™

Pet Products & Supplies • United Statesgetfurlife.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
+1.1 vs. last month4.60 ★ average rating · 1,997 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#44of 263
Top 17% · Top Tier
#1 (best)#263 (worst)
#42Peer
#43Peer
#44This company
#45Peer
#46Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering July 2026 — 76 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,997 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.0%
Response Speed
14.5%
Delivery Shipping
13.3%
Problem Resolution
12.2%
Product Quality
11.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 19.2% across this company's analyzed reviews.
  • 15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
87.1%
4
2.8%
3
1.0%
2
1.5%
1
7.7%

Based on 1,997 analyzed reviews. Sentiment is holding steady: 89.6% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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