RockMerch

Media & Content • United Statesrockmerch.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−26.7 vs. last month3.46 ★ average rating · 544 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#146of 172

Top 85% · Bottom Tier

#1 (best)#172 (worst)

#144Peer

#145Peer

#146This company

#147Peer

#148Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 36% negative

61%

positive

Positive61%
Neutral2%
Negative36%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 542 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.2%

Product Quality

19.7%

Loyalty

12.8%

Response Speed

9.5%

Pricing

8.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 44.7% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

50.0%

4★

9.0%

3★

5.3%

2★

8.1%

1★

27.6%

Based on 544 analyzed reviews. Sentiment is improving: 84.2% of reviews in the last three months were positive, compared with 68.2% in the three months before that.

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