Customereye

albumworks

Media & Content • Australiaalbumworks.com.au

Review data last updated .

Based on public reviews and response behavior.

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193 reviews over 195 days (about 30 per month). Busiest month: 22% of reviews. Languages: en 98%, unknown 2%.

Overall Score

77/100
−13.4 vs. last month4.87 ★ average rating · 193 reviews
77/100 from 193 reviews over 7 months, moderate confidence.

Media & Content average: score 60.5, rating 4.02 stars, reply rate 31.2%, over 776 ranked companies · benchmark 30 Oct 2026

Score

77.0

Industry average 60.5

16.5 above average

Rating

4.87

Industry average 4.02

0.85 above average

Reply rate

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Industry average 31.2%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#121of 776 ranked in Media & Content
Top 16% · Top Tierup 5 from last month
#1 (best)#776 (worst)
#119Peer
#120Peer
#121This company
#122Peer
#123Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

88% of reviews positive, 10% negative

88%
positive
  • Positive88%
  • Neutral2%
  • Negative10%

Sentiment Balance

Covering September 2026 — 14 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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