Customereye

Ridley Academy

Schools & Academic Education • United Kingdomridleyacademy.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

57/100
+13.5 vs. last month4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#105of 203
Top 52% · Mid Pack
#1 (best)#203 (worst)
#103Peer
#104Peer
#105This company
#106Peer
#107Peer

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering November 2024 — 25 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 8% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
19.5%
Pricing
14.1%
Product Quality
13.5%
Customer Support
12.3%
Onboarding
12.2%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW5/100
5/100
signal score
  • •Built from a negative-review share of 10.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
79.5%
4★
4.2%
3★
0.8%
2★
1.3%
1★
14.2%

Based on 600 analyzed reviews. Sentiment is improving: 85.7% of reviews in the last three months were positive, compared with 63.6% in the three months before that.

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