Reverb

Hobbies & Arts • United Statesreverb.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

50/100

−13.4 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#383of 467

Top 82% · Bottom Tier

#1 (best)#467 (worst)

#381Peer

#382Peer

#383This company

#384Peer

#385Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 21% negative

76%

positive

Positive76%
Neutral2%
Negative21%

Sentiment Balance

Covering October 2024 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 33% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.9%

Loyalty

14.2%

Pricing

13.5%

Delivery Shipping

12.0%

Customer Support

10.4%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 7.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 35.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

82.7%

4★

4.3%

3★

2.3%

2★

1.8%

1★

8.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.5% of reviews in the last three months were positive, compared with 88.3% in the three months before that.

Unlock full insights