Based on public reviews and response behavior.
100 reviews over 568 days (about 5.4 per month). Busiest month: 19% of reviews. Languages: en 100%.
Hobbies & Arts average: score 66.0, rating 4.47 stars, reply rate 31.9%, over 2,552 ranked companies · benchmark 23 Oct 2026
Score
41.8
Industry average 66.0
24.2 below average
Rating
3.24
Industry average 4.47
1.23 below average
Reply rate
—
Industry average 31.9%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
56% of reviews positive, 42% negative
Covering September 2025 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,552 ranked companies in Hobbies & Arts (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.247 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.347). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99