Customereye

Retainers Direct

Healthcare & Medical • United Statesretainersdirect.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
+62.5 vs. last month3.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#464of 615
Top 75% · Bottom Tier
#1 (best)#615 (worst)
#462Peer
#463Peer
#464This company
#465Peer
#466Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 26% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
15.1%
Product Quality
14.9%
Loyalty
12.4%
Onboarding
11.8%
Response Speed
11.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • •Built from a negative-review share of 20.7% across this company's analyzed reviews.
  • •11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5★
60.0%
4★
8.7%
3★
3.8%
2★
6.0%
1★
21.5%

Based on 600 analyzed reviews. Sentiment is improving: 52.6% of reviews in the last three months were positive, compared with 38.3% in the three months before that.

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