Based on public reviews and response behavior.
600 reviews over 331 days (about 55 per month). Busiest month: 18% of reviews.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
36.4
Industry average 61.2
24.8 below average
Rating
3.22
Industry average 3.92
0.70 below average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
54% of reviews positive, 46% negative
Covering October 2024 — 76 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 37% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.425 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 36.4 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99