Based on public reviews and response behavior.
1,045 reviews over 4,475 days (about 7.1 per month). Busiest month: 20% of reviews. Languages: en 96%, unknown 3%, hi 0%.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
51.7
Industry average 64.0
12.3 below average
Rating
3.23
Industry average 4.23
1.00 below average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
48% of reviews positive, 51% negative
Covering October 2026 — 208 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 30% negative and 1% neutral.
Share of theme mentions
Themes from the 1,045 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,796 ranked companies in Finance & Insurance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.107 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 51.7 sits in the bottom quarter of about 2,800 ranked Finance & Insurance companies (25th percentile: 55, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99
