Customereye

Refund Club

Legal & Compliance • United Kingdomrefundclub.co.uk

Review data last updated .

Based on public reviews and response behavior.

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184 reviews over 112 days (about 50 per month). Busiest month: 43% of reviews. Languages: en 89%, unknown 10%, fr 1%.

Overall Score

55/100
Short observation window (112 days)
−8.1 vs. last month4.68 ★ average rating · 184 reviews
55/100 from 184 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Legal & Compliance average: score 70.0, rating 4.51 stars, reply rate 50.5%, over 1,072 ranked companies · benchmark 30 Oct 2026

Score

55.0

Industry average 70.0

15.0 below average

Rating

4.68

Industry average 4.51

0.17 above average

Reply rate

—

Industry average 50.5%

not measured

Competitive Performance Rank

Among ranked Legal & Compliance companies

#933of 1072 ranked in Legal & Compliance
Top 87% · Bottom Tierup 244 from last month
#1 (best)#1072 (worst)
#931Peer
#932Peer
#933This company
#934Peer
#935Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering September 2026 — 19 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Response Speed
Hidden
Customer Support
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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