Based on public reviews and response behavior.
626 reviews over 434 days (about 44 per month). Busiest month: 36% of reviews. Languages: en 98%, unknown 1%, es 0%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
60.8
Industry average 64.2
3.4 below average
Rating
3.51
Industry average 4.08
0.57 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
58% of reviews positive, 40% negative
Covering September 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 55% negative and 0% neutral.
Share of theme mentions
Themes from the 626 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.219 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.189). Review the worst months in the trend data to identify specific operational or product issues.
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