Purr & Mutt

Professional Services • United Kingdompurrandmutt.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

−8.3 vs. last month4.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#184of 517

Top 36% · Upper Half

#1 (best)#517 (worst)

#182Peer

#183Peer

#184This company

#185Peer

#186Peer

Overall Customer Sentiment

Above Average

92% of reviews positive, 8% negative

92%

positive

Positive92%
Neutral0%
Negative8%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

24.4%

Delivery Shipping

15.4%

Loyalty

14.3%

Customer Support

14.0%

Response Speed

11.1%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100

10/100

signal score

•Built from a negative-review share of 7.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.2%

4★

3.0%

3★

1.2%

2★

1.2%

1★

3.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.9% of reviews in the last three months were positive, compared with 94.6% in the three months before that.

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