Pump Sales Direct

Construction & Industrial • United Kingdompumpsalesdirect.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+19.4 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#323of 404

Top 80% · Bottom Tier

#1 (best)#404 (worst)

#321Peer

#322Peer

#323This company

#324Peer

#325Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 25% negative

74%

positive

Positive74%
Neutral1%
Negative25%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.4%

Customer Support

17.2%

Response Speed

16.0%

Product Quality

11.9%

Pricing

8.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 37.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

85.8%

4★

5.8%

3★

1.0%

2★

0.8%

1★

6.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.9% of reviews in the last three months were positive, compared with 93.3% in the three months before that.

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