ProofreadingPal

Professional Services • United Statesproofreadingpal.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

51/100

−2.8 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#331of 517

Top 64% · Mid Pack

#1 (best)#517 (worst)

#329Peer

#330Peer

#331This company

#332Peer

#333Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 17% negative

80%

positive

Positive80%
Neutral3%
Negative17%

Sentiment Balance

Covering August 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 17% negative and 17% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.8%

Product Quality

20.4%

Loyalty

18.7%

Response Speed

10.3%

Pricing

8.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100

20/100

signal score

•Built from a negative-review share of 29.7% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

81.7%

4★

10.2%

3★

4.3%

2★

1.2%

1★

2.7%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 73.7% in the three months before that.

Unlock full insights