Pronto Insurance

Finance & Insurance • United Statesprontoinsurance.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−50.0 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#253of 373

Top 68% · Mid Pack

#1 (best)#373 (worst)

#251Peer

#252Peer

#253This company

#254Peer

#255Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral2%
Negative18%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

31.0%

Product Quality

15.9%

Response Speed

15.7%

Onboarding

13.3%

Pricing

7.6%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 50.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

85.2%

4★

5.3%

3★

2.3%

2★

0.7%

1★

6.5%

Based on 600 analyzed reviews. Sentiment is improving: 93.3% of reviews in the last three months were positive, compared with 81.2% in the three months before that.

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