Customereye

Amazon.com, Inc.

Software & Web Servicesprimevideo.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 199 days (about 15 per month). Busiest month: 22% of reviews. Languages: es 38%, en 30%, it 13%.

Overall Score

22/100
+20.8 vs. last month1.25 ★ average rating · 100 reviews
22/100 from 100 reviews over 7 months, moderate confidence.

Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026

Score

22.1

Industry average 60.8

38.7 below average

Rating

1.25

Industry average 4.09

2.84 below average

Reply rate

—

Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2192of 2242 ranked in Software & Web Services
Top 98% · Bottom Tierup 38 from last month
#1 (best)#2242 (worst)
#2190Peer
#2191Peer
#2192This company
#2193Peer
#2194Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

17% of reviews positive, 82% negative

17%
positive
  • Positive17%
  • Neutral1%
  • Negative82%

Sentiment Balance

Covering July 2026 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Reviews are mostly in Spanish

Theme Distribution

Share of theme mentions

Pricing
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Response Speed
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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