Based on public reviews and response behavior.
100 reviews over 106 days (about 29 per month). Busiest month: 32% of reviews. Languages: en 98%, zh 1%, unknown 1%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,298 ranked companies · benchmark 2 Nov 2026
Score
58.1
Industry average 69.7
11.6 below average
Rating
4.90
Industry average 4.44
0.46 above average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
93% of reviews positive, 6% negative
Covering August 2026 — 30 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,298 ranked companies in Flight & Hotel Booking (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.140). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 58.1 sits in the bottom quarter of about 1,300 ranked Flight & Hotel Booking companies (25th percentile: 60, median: 72). The weakest topic and the reply rate are the two levers that move this score fastest.
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