Based on public reviews and response behavior.
100 reviews over 438 days (about 7 per month). Busiest month: 32% of reviews. Languages: en 97%, fr 3%.
Vaping & Smoking Alternatives average: score 60.5, rating 4.28 stars, reply rate 29.1%, over 694 ranked companies · benchmark 23 Oct 2026
Score
70.0
Industry average 60.5
9.5 above average
Rating
4.61
Industry average 4.28
0.33 above average
Reply rate
—
Industry average 29.1%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 25% negative
Covering October 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 694 ranked companies in Vaping & Smoking Alternatives (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.277). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 99% of reviews against an industry average of 29%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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