Based on public reviews and response behavior.
100 reviews over 668 days (about 4.6 per month). Busiest month: 21% of reviews. Languages: en 99%, de 1%.
Vaping & Smoking Alternatives average: score 60.5, rating 4.28 stars, reply rate 29.1%, over 694 ranked companies · benchmark 23 Oct 2026
Score
70.2
Industry average 60.5
9.7 above average
Rating
4.65
Industry average 4.28
0.37 above average
Reply rate
—
Industry average 29.1%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
82% of reviews positive, 17% negative
Covering October 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 694 ranked companies in Vaping & Smoking Alternatives (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 9% of reviews against an industry average of 29%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 87 mentions with a sentiment score of 84.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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