Customereye

Tenergy Power

Appliances & Home Electronics • United Statespower.tenergy.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+9.3 vs. last month4.94 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#99of 189
Top 52% · Mid Pack
#1 (best)#189 (worst)
#97Peer
#98Peer
#99This company
#100Peer
#101Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering October 2024 — 24 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 21% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.9%
Response Speed
19.7%
Product Quality
14.6%
Customer Support
14.2%
Loyalty
7.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 39.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.8%
4
1.7%
3
0.3%
2
0.7%
1
0.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.4% of reviews in the last three months were positive, compared with 98.6% in the three months before that.

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