Customereye

BuySpares España

Appliances & Home Electronics • United Kingdombuyspares.es

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
−10.0 vs. last month4.29 ★ average rating · 483 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#164of 189
Top 87% · Bottom Tier
#1 (best)#189 (worst)
#162Peer
#163Peer
#164This company
#165Peer
#166Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 38% negative

59%
positive
  • Positive59%
  • Neutral3%
  • Negative38%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 458 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.4%
Product Quality
15.5%
Response Speed
14.5%
Customer Support
13.3%
Loyalty
9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • Built from a negative-review share of 49.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
73.3%
4
8.3%
3
3.9%
2
2.7%
1
11.8%

Based on 483 analyzed reviews. Sentiment is holding steady: 92.3% of reviews in the last three months were positive, compared with 91.7% in the three months before that.

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