Porch

Home & Living • United Statesporch.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

+50.0 vs. last month3.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#621of 675

Top 92% · Bottom Tier

#1 (best)#675 (worst)

#619Peer

#620Peer

#621This company

#622Peer

#623Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 43% negative

56%

positive

Positive56%
Neutral2%
Negative43%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.8%

Loyalty

16.4%

Product Quality

14.7%

Communication

11.4%

Response Speed

11.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100

75/100

signal score

•Built from a negative-review share of 44.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

55.3%

4★

8.0%

3★

3.0%

2★

3.0%

1★

30.7%

Based on 600 analyzed reviews. Sentiment is slipping: 73.3% of reviews in the last three months were positive, compared with 84.0% in the three months before that.

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