Based on public reviews and response behavior.
521 reviews over 3,404 days (about 4.7 per month). Busiest month: 82% of reviews — one month dominates this sample. Languages: en 96%, unknown 3%, af 0%.
Healthcare & Medical average: score 65.8, rating 4.32 stars, reply rate 44.2%, over 3,061 ranked companies · benchmark 22 Oct 2026
Score
58.3
Industry average 65.8
7.5 below average
Rating
4.83
Industry average 4.32
0.51 above average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 9% negative
Covering January 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 521 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,061 ranked companies in Healthcare & Medical (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 3% of reviews against an industry average of 44%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Product Quality" is the strongest recurring theme in the reviews: 281 mentions with a sentiment score of 92.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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