Customereye

Pooch & Mutt

Pet Products & Supplies • United Kingdompoochandmutt.store

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
+4.4 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#108of 263
Top 41% · Upper Half
#1 (best)#263 (worst)
#106Peer
#107Peer
#108This company
#109Peer
#110Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 6% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering October 2024 — 45 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.7%
Delivery Shipping
17.4%
Loyalty
17.0%
Response Speed
13.7%
Customer Support
12.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 12.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
93.2%
4
1.8%
3
1.2%
2
1.5%
1
2.3%

Based on 600 analyzed reviews. Sentiment is slipping: 91.6% of reviews in the last three months were positive, compared with 97.4% in the three months before that.

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