Customereye

Playermaker

Sports & Fitness • United Statesplayermaker.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

50/100
−1.0 vs. last month4.30 ★ average rating · 612 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#123of 174
Top 71% · Mid Pack
#1 (best)#174 (worst)
#121Peer
#122Peer
#123This company
#124Peer
#125Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering October 2024 — 22 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 607 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.9%
Product Quality
17.3%
Problem Resolution
14.2%
Response Speed
9.7%
Loyalty
9.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • •Built from a negative-review share of 21.4% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
71.2%
4★
10.8%
3★
4.7%
2★
3.1%
1★
10.1%

Based on 612 analyzed reviews. Sentiment is holding steady: 87.0% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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