Planet Fitness

Sports & Fitness • USplanetfitness.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+11.4 vs. last month3.50 ★ average rating · 1,722 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#130of 174

Top 75% · Mid Pack

#1 (best)#174 (worst)

#128Peer

#129Peer

#130This company

#131Peer

#132Peer

Overall Customer Sentiment

Mid Pack

61% of reviews positive, 38% negative

61%

positive

Positive61%
Neutral1%
Negative38%

Sentiment Balance

Covering August 2026 — 48 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 29% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,672 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.5%

Product Quality

17.2%

Loyalty

15.9%

Pricing

11.8%

Problem Resolution

9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 11.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 38.4% across this company's analyzed reviews.
•26 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

50.5%

4★

10.0%

3★

6.7%

2★

5.2%

1★

27.6%

Based on 1,722 analyzed reviews. Sentiment is holding steady: 65.7% of reviews in the last three months were positive, compared with 65.7% in the three months before that.

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