Customereye

Planet Cyclery

Automotive & Mobility • United Statesplanetcyclery.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#124of 265
Top 47% · Upper Half
#1 (best)#265 (worst)
#122Peer
#123Peer
#124This company
#125Peer
#126Peer

Overall Customer Sentiment

Above Average

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering February 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.2%
Response Speed
17.5%
Product Quality
16.5%
Pricing
12.1%
Customer Support
9.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
89.0%
4
5.8%
3
1.2%
2
0.8%
1
3.2%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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