Based on public reviews and response behavior.
200 reviews over 53 days (about 115 per month). Busiest month: 57% of reviews — one month dominates this sample. Languages: en 98%, fr 2%, es 1%.
Gaming & Esports average: score 57.8, rating 4.00 stars, reply rate 26.4%, over 1,210 ranked companies · benchmark 21 Oct 2026
Score
60.6
Industry average 57.8
2.8 above average
Rating
5.00
Industry average 4.00
1.00 above average
Reply rate
—
Industry average 26.4%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
97% of reviews positive, 3% negative
Covering September 2026 — 82 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 99% of reviews in this period, with 0% negative and 1% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,210 ranked companies in Gaming & Esports (benchmark 21 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 26%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 116 mentions with a sentiment score of 91.55/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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