Based on public reviews and response behavior.
106 reviews over 666 days (about 4.8 per month). Busiest month: 10% of reviews. Languages: en 100%.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,072 ranked companies · benchmark 23 Oct 2026
Score
57.6
Industry average 65.1
7.5 below average
Rating
2.54
Industry average 4.37
1.83 below average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
34% of reviews positive, 64% negative
Covering September 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.
Share of theme mentions
Themes extracted from 106 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,072 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.365 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 75% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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