Customereye

Pick My Postcode

Professional Services • United Kingdompickmypostcode.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

74/100
−14.3 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#27of 517
Top 5% · Top Tier
#1 (best)#517 (worst)
#25Peer
#26Peer
#27This company
#28Peer
#29Peer

Overall Customer Sentiment

Category Leader

92% of reviews positive, 7% negative

92%
positive
  • Positive92%
  • Neutral0%
  • Negative7%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
27.8%
Pricing
20.6%
Response Speed
12.8%
Product Quality
11.7%
Onboarding
7.2%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100
11/100
signal score
  • •Built from a negative-review share of 9.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
90.0%
4★
2.7%
3★
1.0%
2★
1.0%
1★
5.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.3% of reviews in the last three months were positive, compared with 93.3% in the three months before that.

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