Moonpig

Professional Services • United Kingdommoonpig.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

+1.9 vs. last month3.84 ★ average rating · 1,157 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#171of 517

Top 33% · Upper Half

#1 (best)#517 (worst)

#169Peer

#170Peer

#171This company

#172Peer

#173Peer

Overall Customer Sentiment

Above Average

64% of reviews positive, 34% negative

64%

positive

Positive64%
Neutral2%
Negative34%

Sentiment Balance

Covering August 2026 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 40% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,077 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.2%

Onboarding

16.0%

Product Quality

15.8%

Loyalty

11.5%

Customer Support

10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 34.2% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

61.3%

4★

6.9%

3★

6.7%

2★

4.4%

1★

20.7%

Based on 1,157 analyzed reviews. Sentiment is holding steady: 61.9% of reviews in the last three months were positive, compared with 60.7% in the three months before that.

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