Pharmacy Prime

Pharmacy & Online Medicine • United Kingdompharmacyprime.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−54.2 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#51of 189

Top 27% · Upper Half

#1 (best)#189 (worst)

#49Peer

#50Peer

#51This company

#52Peer

#53Peer

Overall Customer Sentiment

Above Average

67% of reviews positive, 30% negative

67%

positive

Positive67%
Neutral3%
Negative30%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.8%

Response Speed

20.5%

Customer Support

14.2%

Product Quality

9.9%

Onboarding

8.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 48.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.5%

4★

5.0%

3★

1.5%

2★

0.5%

1★

5.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.0% of reviews in the last three months were positive, compared with 94.6% in the three months before that.

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