Customereye

Menspharmacy

Pharmacy & Online Medicinemenspharmacy.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
+6.6 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#130of 189
Top 69% · Mid Pack
#1 (best)#189 (worst)
#128Peer
#129Peer
#130This company
#131Peer
#132Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 24% negative

73%
positive
  • Positive73%
  • Neutral3%
  • Negative24%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.0%
Customer Support
18.9%
Response Speed
17.2%
Product Quality
11.8%
Loyalty
11.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100
47/100
signal score
  • Built from a negative-review share of 45.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
86.5%
4
2.5%
3
2.0%
2
1.0%
1
8.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.2% of reviews in the last three months were positive, compared with 97.8% in the three months before that.

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