Based on public reviews and response behavior.
284 reviews over 3,491 days (about 2.5 per month). Busiest month: 10% of reviews. Languages: en 94%, unknown 5%, es 0%.
Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026
Score
68.9
Industry average 65.0
3.9 above average
Rating
4.39
Industry average 4.38
in line with average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 15% negative
Covering December 2020 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.
Share of theme mentions
Themes from the 284 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 833 ranked companies in Pet Products & Supplies (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 145 mentions with a sentiment score of 82.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
