PeopleCert

Professional Certification & Skills • United Kingdompeoplecert.org

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

51/100

3.09 ★ average rating · 652 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#231of 281

Top 82% · Bottom Tier

#1 (best)#281 (worst)

#229Peer

#230Peer

#231This company

#232Peer

#233Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 48% negative

50%

positive

Positive50%
Neutral2%
Negative48%

Sentiment Balance

Covering November 2024 — 135 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 35% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 614 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.6%

Onboarding

12.6%

Product Quality

12.4%

Problem Resolution

11.6%

Loyalty

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 47.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

39.9%

4★

11.2%

3★

5.2%

2★

5.5%

1★

38.2%

Based on 652 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

Unlock full insights