Customereye

Peninsula UK

Professional Services • United Kingdompeninsulagrouplimited.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
+5.5 vs. last month4.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#212of 517
Top 41% · Upper Half
#1 (best)#517 (worst)
#210Peer
#211Peer
#212This company
#213Peer
#214Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering November 2024 — 182 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
32.9%
Product Quality
14.2%
Loyalty
13.4%
Onboarding
10.7%
Problem Resolution
7.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • Built from a negative-review share of 11.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
95.5%
4
2.8%
3
0.0%
2
0.3%
1
1.3%

Based on 600 analyzed reviews.

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