Customereye

Pela Case

Tech & Electronics • Canadapelacase.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
3.82 ★ average rating · 612 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#86of 127
Top 68% · Mid Pack
#1 (best)#127 (worst)
#84Peer
#85Peer
#86This company
#87Peer
#88Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 25% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication
19.9%
Product Quality
17.5%
Delivery Shipping
12.6%
Loyalty
12.5%
Customer Support
11.4%

Most feedback concerns Communication.

The most common complaint theme is Delivery Shipping, making up 12.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100
60/100
signal score
  • Built from a negative-review share of 24.5% across this company's analyzed reviews.
  • 10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
63.9%
4
4.4%
3
3.1%
2
7.0%
1
21.6%

Based on 612 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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