Customereye

Peak Pharmacy

Pharmacy & Online Medicine • United Kingdompeakpharmacy.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

58/100
−19.1 vs. last month4.22 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#56of 189
Top 30% · Upper Half
#1 (best)#189 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Above Average

63% of reviews positive, 35% negative

63%
positive
  • Positive63%
  • Neutral2%
  • Negative35%

Sentiment Balance

Covering December 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.3%
Response Speed
17.2%
Customer Support
15.2%
Product Quality
10.3%
Loyalty
10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 40.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
76.2%
4
3.8%
3
2.0%
2
2.2%
1
15.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 78.4% of reviews in the last three months were positive, compared with 77.2% in the three months before that.

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