Based on public reviews and response behavior.
199 reviews over 52 days (about 116 per month). Busiest month: 57% of reviews — one month dominates this sample. Languages: en 88%, es 9%, fr 3%.
Software & Web Services average: score 60.3, rating 4.05 stars, reply rate 35.6%, over 2,326 ranked companies · benchmark 31 Oct 2026
Score
40.7
Industry average 60.3
19.6 below average
Rating
4.24
Industry average 4.05
0.19 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 40% negative
Covering September 2026 — 41 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 34% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 199 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,326 ranked companies in Software & Web Services (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.406 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 40.7 sits in the bottom quarter of about 2,300 ranked Software & Web Services companies (25th percentile: 51, median: 60). The weakest topic and the reply rate are the two levers that move this score fastest.
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