Customereye

Freemake

Software & Web Servicesfreemake.com

Review data last updated .

Based on public reviews and response behavior.

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190 reviews over 98 days (about 59 per month). Busiest month: 34% of reviews. Languages: en 54%, de 14%, es 11%.

Overall Score

41/100
Short observation window (98 days)
+0.8 vs. last month4.21 ★ average rating · 190 reviews
41/100 from 190 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Software & Web Services average: score 56.5, rating 4.01 stars, reply rate 36.3%, over 1,089 ranked companies · benchmark 16 Sept 2026

Score40.7vs 56.515.8Rating4.21vs 4.010.20Reply ratevs 36.3%

Competitive Performance Rank

Among ranked Software & Web Services companies

#948of 1089 ranked in Software & Web Services
Top 87% · Bottom Tier
#1 (best)#1089 (worst)
#946Peer
#947Peer
#948This company
#949Peer
#950Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

47% of reviews positive, 51% negative

47%
positive
  • Positive47%
  • Neutral2%
  • Negative51%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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